SAMUEL O. ALETAN

12484 Abrams Road, #2310                                 972.690.5016

Dallas, Texas 75243                                           osaletan@prodigy.net

SUMMARY

Highly experienced quality and audit executive with diverse process engineering, project management and Six Sigma expertise in corporate and educational environments. Proven communication, leadership, and management skills in many areas that include:

EXPERIENCE

LandSafe Inc., a Countrywide Financial Subsidiary, Plano, Texas                                          2002-Present

Vice President, Quality/Audits & Assessments Programs

Develop and manage the quality system and risk based audits and process improvement programs for several business units with major operations in Texas, California, and Florida.  Within 12 months period, audit findings were reduced by more than 50%. Some of my responsibilities include:

·         Revision, update and implementation of Quality Audit Program, and Corrective/Preventive Action program.

·         Implementation of company-wide Audit Readiness and Quality Action Team program.

·         Review operational processes to ensure compliance with company policies/procedures, and compliance with applicable government regulations.

·         Actively work with business units to identify and assess/evaluate risks for their internal operations.  Evaluate internal controls that are in place; consult with business units on how to improve their internal controls, and perform follow-up verifications to ensure required controls are effectively implemented and maintained to manage and mitigate risks.

·         Prepare and present audit reports to business units, parent company audit team and executive management.  Oversee maintenance of audit records, development and implementation of action plans, root cause analysis and corrective action verification.

·         Perform analysis of customer requirements to be presented with resolutions to management.

·         Audit calls and orders to measure process compliance and customer service.  Work with managers and employees to improve employees’ performances

Nortel Networks, Richardson, Texas                                                                                                1996-2001

Team Lead, Senior Project/Quality/Process Engineering Manager

Managed Quality Management System (QMS) development and implementation, training, and process improvement to ensure employees adopt and improve the QMS.

·    Trained and coached executives and senior managers on QMS and process improvement. Taught managers how to analyze, set and measure specific quality goals within their functional groups.

·    Led the Wireline and Wireless organizations to achieving a zero non-conformance finding for ISO registration audits in 2000 and 2001. Served as support for the Senior Executive Management Quality Representative.

·    Managed the TL 9000 telecommunication standard implementation plan while training executive management and core team. Reduced project implementation estimates by 50% in one year.

·    Established the process of sharing “best practices” with functional groups resulting in conformance to QMS, process improvements and 50% reductions in audit findings.

·    Consulted with Senior Management on the development of quality objectives for their groups, resulting in the successful implementation and achievement of department quality goals including zero defects products.

·    Mentored junior quality engineers resulting in improved effectiveness and overall performance.

·    Received six key awards from 1996 to 2000 for outstanding performance.

IBM, Austin, Texas                                                                                                                          1993-1996

Education Coordinator/Program Manager, Worldwide Solution Development Operations (SDO)

·    Supervised groups of education providers and vendors promoting and facilitating training for IBM technologies including operating systems, object technology, human centric, DCE and LAN Servers. Efforts produced significant improvements in customer training and satisfaction.

·    Developed/implemented education processes/roadmaps that resulted in customized training for customers.

·    Interfaced with IBM customers assessing employee skill levels/skill gaps, developing solution and delivering solution packages that resulted in improved employee productivity and performance.

Project Manager, DCE Open System Foundation (OSF)

·    Managed the design/system tests of the OSF DCE code allowing for timely release of quality DCE products.

Training Coordinator/Development Staff Member, Software and Quality Process

Created and implemented the AIX training process enabling the organization to define required skills and train employees for job assignments.  Effectively managed budgets and met ISO 9001 requirements.

·    Established AIX education/training material development procedures allowing consistent and effective measurement of education materials used by vendors to deliver education to IBM.

·    Played essential role in AIX organization/preparation for ISO 9001 surveillance audit. Designed and implemented solutions resulting in closing nonconformances, resulting in a successful ISO 9001 registration.

·    Led a project, as a Lead Assessor, for a second-party assessment of the IBM LAN organization Quality System. The resolution of nonconformances found during the assessment contributed to the successful ISO 9001 registration of the LAN organization.

Richland Community College, Dallas, Texas                                                                             1996-Present

University of Texas at Dallas (UTD), Dallas, Texas                                                                          1999-2002

Austin Community College, Austin, Texas                                                                                      1993-1996

Adjunct Faculty, Computer Science and Semiconductor Programs: Taught Computer Science and Semiconductor related courses to over 1500 undergraduate and graduate students in these colleges. Courses included Computer Architecture, Digital Electronics, Assembly Language, Pascal, C, C++ and Software Engineering.  Achieved consistent student ratings as an excellent instructor.

Louisiana Tech University, Ruston, Louisiana                                                                        1986-1992

Assistant Professor, Computer Science

·    Designed and taught undergraduate and graduate courses in Computer Organization and Architecture, Microprocessor Architecture, High Performance Computer Architecture, Language Directed Architecture Design, Performance Measurement and Evaluation, Software Development (Life Cycle Management), Software Engineering, C and Ada Programming Languages, Theory of Computing, Artificial Intelligence, Parallel/Distributed Processing and Applied Computing.

·    Served as Interim Computer Science (CS) Department Manager in 1989-1990 after the resignation of the department chairman.  Revised curriculum and obtained accreditation for the CS program.

EDUCATION

Ph.D., Computer Science, Electrical Engineering minor, Texas A&M University, College Station, Texas

           Dissertation:  Semantic Gap Reduction for Microprocessor Systems

MS, Computer Science, Stephen F. Austin University, Nacogdoches, Texas

MBA, Tarleton State University, Stephenville, Texas

BS, Cum Laude, Electronics Engineering, DeVry Institute of Technology, Dallas, Texas 

CERTIFICATIONS

·    Project Management Professional (PMP) – Project Management Institute

·    Certified Quality Manager, and Quality Auditor  - American Society for Quality

·    Certified Leader in Process Improvement Excellence and Innovation

·    Process Improvement Methods and Analysis - American Society for Quality

·    Lead Assessor and Auditing Excellence (Advanced Auditing Training)

·    Six Sigma: Green Belt, and Black Belt

·    FASTER (Countrywide’s customized Six Sigma Program): Bronze and Silver Certifications

·    Fair Credit Reporting Act Certification

AWARDS

Professional Associations:  American Society for Quality (ASQ), and Project Management Institute (PMI)

Professional References:  Available upon request.