Y. JOSELYN LONG
5913 Louisville Drive
Frisco, TX 75035
(972) 712-6087
(214) 704-7644
Industrial Engineer with a Master’s Degree on Corporate Financial. Creative, self-starter, competent, and congenial. Key driver of regulatory compliance and continuous improvement at all levels of the organization. Fluent in English and Spanish. ASQ CQE Certified & Certified Six Sigma Engineer (Baxter Healthcare Internal Certification). ASQ Member since 2004
BBRAUN MEDICAL INC. – Carrollton, TX 2005 – Present
§ Manage the Quality Control operations for finish product medical devices and Incoming Quality Testing for raw materials.
§ Develop and support acceptance test procedures for incoming material inspection and final product testing
§ Monitor product performance through statistical techniques for product enhancements.
§ Manage the Corrective and Preventive Action (CAPA) system within the organization.
§ Responsible for internal audits
BAXTER – Santo Domingo, Dominican Republic 2001 – February 2003
§ Led and supported the implementation of projects related to the investigation of Corrective and Preventive Actions (CAPA).
§ Developed and managed the CAPA system.
§ Responsible for the customer complaint handling system
§ Review customer quality requirements and develop quality plan to integrate customer requirement into the process flow for complaint reduction.
§ Assess risk analysis associated with new product design or existing products based on customer complaint for validation plan development
§ Conducts new product qualification and coordinates resolution with design or test problems between departments
§ Create, validate and implement Statistical Process Control Program.
§ Led the validation of CAPA system software (Trackwise)
§ Facilitated the implementation of lean manufacturing process
§ Achieved 25% customer complaint reduction
BAXTER – Santo Domingo, Dominican Republic 1998 – 2001
§ Responsible for the customer complaint handling system leading the investigation of quality issues, analysis of customer complaints and investigation of root cause analysis
§ Responsible of the failure analysis laboratory.
§ Supervisor of technical engineers
§ Achieved 33% reduction of customer complaints closure cycle.
§ Implemented the customer satisfaction index in relation to the release of the product, quality complaints and production to schedule. Achieved 49% improvement in customer satisfaction.
BAXTER – Santo Domingo, Dominican Republic 1996-1998
§ Managed two-third of the manufacturing department (aprox. 300 people), being responsible for the performance of the Process/Product Engineering, Efficiency, and Production functions.
§ Administered the manufacturing and budget indexes, such as: Validation Deadlines, Production to Schedule, Inventory, Expenses and Improvement Projects.
§ Assured compliance of cGMP and ISO-9000.
§ Supported projects related to: Productivity improvement, Product Transfers, Ergonomics and Layouts.
§ Achieved twenty five percent productivity improvement for the design and validation of the Plasmacell production line for a saving of US$750M.
Instituto Tecnológico de Santo Domingo (INTEC)–Sto. Dgo, D.R. 2000 – 2001
· Instructed undergraduate students in the Production Systems Design courses (level I & II) of the Industrial Engineering Faculty.
· Instructed undergraduate students in the Quality Control courses (level I) of the Industrial Engineering Faculty.
· Participated in the actualization of the Production System Design course syllabus
§ M.S. – Corporate Financial
Instituto Tecnológico de Santo Domingo - INTEC
GPA: 3.3 / 4.0.
§ B.S. - Industrial Engineering
Instituto Tecnológico de Santo Domingo - INTEC
GPA: 3.25 / 4.0 Cum Laude
§ Recognition for participate in the creation of problem solving procedure.
Baxter – Infusion Therapies Division
2002
§ Recognition for Outstanding Performance during FDA audit
Baxter – Fenwal Division
2001
§ Technical Award – Plasmacell Productivity Improvement Project
Instituto Tecnologico de Santo Domingo
1997