Haslet, TX 76052 (Fort Worth) jbreckline@usa.com

OBJECTIVE: Challenging position as Executive Quality Contributor / Manager of a dynamic business unit, serving the organization in using Quality as a business strategy.

QUALIFICATIONS: Performance Excellence Professional with over 15 years experience in contemporary Quality disciplines. Working experience of all the quality, Six Sigma, and lean buzzwords and meaningful application of them.

CAREER EXPERIENCE:

QUALITY MANAGEMENT / BALDRIGE PERFORMANCE

· Led organization in preparation for ISO-9001; wrote initial Quality Manual and key documentation that obtained initial ISO-9001 registration thus qualified as vendor to new customers and new revenue streams

· Conducted formal Quality System assessments / consultation at Motorola facilities that led to the exchange of best practices and improved overall performance at multiple facilities

· Promoted Quality Professionalism through ASQ training & certifications that yielded quality staff attainment of nine new ASQ certifications in single year and staff-initiated Six Sigma training

· Established business metrics for Customer Quality / Delivery and QA function productivity that yielded improved total business awareness of management & employees; improved on-time delivery

· Created and led “Fun in the Work-place” and Team Recognition events that broke traditional departmental silos of activity and improved employee morale

SIX SIGMA / CONTINUOUS IMPROVEMENT

· Development of Six Sigma Strategies and Component Qualification processes for Global Sourcing that reduced first article approval cycle time and creating a tooling qualification process that became Nokia global practice

· Developed curriculum; establishing training and coaching methods for Green Belts & Champions; developed and implemented Six Sigma management infrastructure and program metrics; created multiple Excel and PowerPoint templates for Six Sigma project use and management reporting consistency… projects involved in manufacturing, inventory management, reverse logistics, financial processes

· Improved project success rates from 30% to 85%; high engagement of Champions in active project management and management team in project and Six Sigma process reviews; coached >50 Six Sigma Green/Black Belts through projects valued at >$15 annualized, qualified 7 projects in Top 12 in annual Nokia Quality Awards, with 3 as finalists for 3 consecutive years

· Coached executives of business in Six Sigma philosophy and tools that obtained confidence in Six Sigma value and empowerment as an employee engagement model

· Team development of Six Sigma training and consulting model created Six Sigma consulting capability for Stat-A-Matrix to expand market offerings/revenue; named Six Sigma Grand Master / Master Black Belt

SUPPLY QUALITY MANAGEMENT

· Trained and coached Sourcing Professionals and Product Development Engineers in the use of Component Quality Management to improved production quality performance in various commodities

· Developed and implemented modern, statistically based, value-added inspection system to reduce customer reported errors and to reduce overtime in meeting unpredictable order surges

· Developed new first article part qualification methods, deployed to key suppliers, taught organization and suppliers statistical methods, and implemented GR&R & SPC methods that improved key commodity part qualification “initial pass rate” from 20% to 90% and improved New Product Development cycle times; improved critical part qualification cycle time from 15 days to 3 days

· Developed 10-Point Supplier Certification system to improve responsible commodities at >50% per year

· Created and deployed 23 methods and tools for Incoming Quality productivity, quality and cycle time improvements: unique skip-lot system, supplier first-article correlation, inspection documentation, IT integration, inspection instructions; rapid production feedback system.

· These processes earned Best-in-Class ratings from major customer and from corporate assessment, achieved two-year 96% quality improvement of product delivered to production, achieved two-year 91% cycle time reduction (receipt to available for production), and reduced required staffing by 57% without degradation of performance

PROBLEM SOLVING DISCIPLINES

· Facilitated transactional process improvement of distribution system business that improved overall operational work flow; improved employee morale

· Facilitator / Instructor at Creative Problem Solving Institute for first-time participant program provided satisfied participants who became proficient in problem solving model and repeat customers

· Coached Total Customer Satisfaction teams in problem solving tools and presentation methods that qualified several teams as division and corporate finalists over multiple years

· Adapted and deployed Ford 8D Corrective Action methods, created focused problem analysis methods, and created layered commodity reporting and prioritization methods that obtained two-year 84% improvement rate in purchased component quality

CAREER EXPERIENCE:

Nokia, Americas Region 2000 – 2007, Ft Worth / Irving, Texas

Continuous Improvement / Six Sigma Manager / Master Black Belt

Developed & deployed of Six Sigma methods to Sourcing & Logistics Group and Internet Security Operations

TranSpec Fasteners 1999 – 2000, Ft. Worth, Texas

Director of Six Sigma

Strategic and Operational quality leadership for distribution business.

Key Quality Consulting 1999 – 2000, Ft. Worth, Texas

Principal Consultant

Independent consultant to strategic quality development and Six Sigma implementation.

Motorola, Inc.

Quality Systems Manager / Change Agent 1996-1999 Paging Systems, Ft. Worth, Texas

Direct and develop organization’s Quality Systems and long-term continuous improvement processes

Supplier Quality Manager / Team Facilitator 1993-1996 Commercial Lighting Chicago, Illinois

Created systems to drive continuous quality improvement of purchased parts, all commodities.

Supplier Quality Engineer / Supervisor 1987-1993 Automotive Electronics. Buffalo, New York

Improved supplier performance / developed and deployed new Incoming Quality Services group.

PROFESSIONAL ORGANIZATION INVOLVEMENT:

American Society for Quality, Senior Member

Leadership: (9 years) Chapter Officer / Education Chair, Conference Leader, Certification Instructor, Speaker

Awards: Total Quality 7 consecutive years, Gold Excellence 3 consecutive years, practices benchmarked

EDCUATION AND TRAINING:

· B.S. Quality Management, 1991: State University of New York, Empire State College

· ASQ Certifications: Manager Quality/Organizational Excellence, Six Sigma Black Belt, Quality Engineer, Reliability Engineer, Quality Auditor, Software Quality Engineer

· Creative Problem Solving Institute: Team Facilitation in creativity processes and techniques

· US Navy: E05, Weapons System Technician / Team Leader / Instructor; Top Secret clearance

· Other: Lean/Cycle-Time Reduction; DFSS/DMADV; QS9000 Lead Auditor; Performance Consulting