Areas of Expertise

Business/Operations Management

Supplier Quality Management/ Auditing Skills/ Quality Cognizance

Six Sigma Tools Training: Process Mapping, FMEA, DOE, Gage R&R

ISO 9001 Lead Auditor Certification

Education & Captivating Presentations

Corporate Training/Development

Team Development, Leadership, & Empowerment

Computer literacy with SAP/R3, Microsoft Excel, Word, PowerPoint, Visio, Lotus Notes, COGNOS, KRONOS

Strong Communication/People Skills/Presentation Skills

Achievements

I led effort that defined cosmetic criteria for paper products (literature\packaging) that led to global standard for Nokia.

I managed the project that initiated use of Quality Notifications, in SAP, to be used internally at Nokia Ft. Worth and led to their use for global material returns process.

I ran project that defined the process, tools and methods to ‘purge” nonconforming material at the Alliance site. This was a multi-department effort that ran across many organizations.

Career Chronicle

Nokia Mobile Phones, Fort Worth, TX- (September 26, 1994- April 20, 2005) (September 12, 2005 – present)

          Quality Engineer , (September 12, 2005 – present)

·         Manage mobile phone programs from creation to end of life as the production quality representative

·         Re-vitalized Incoming Inspection and Supplier Corrective Action processes

·         Performing First Order Inspection steps for all new phones and variants

·         Developed scorecards metrics used for the majority of measurements of the Engineering Quality team

            Supplier Quality Manager, (December 1999-April 20, 2005)

·         Develop, apply, review, and maintain quality standards for processing materials into partially finished or finished goods.

·         Championed quarterly reviews with all responsible suppliers.

·         Responsible for developing, implementing, and monitoring corrective actions to suppliers concerning defective material.

·         Perform Process and System Audits per ISO9001/TL9000 standards at supplier sites.

·         Experienced in developing FAI’s in manufacturing and at supplier sites.

·         Exceeded all targets for Line Return and IMA PPM targets for 3 years

·         Managed staff of 35+ employees (Engineers, coordinators, material handlers, etc)

·         Created and implemented a Source Inspection process for our local suppliers

·         Facilitated the creation of cosmetic standards for PRP and sales packages for NMP Americas

·         Improved the Supplier Corrective Action Response process by measuring response time and verification\effectiveness of responses

·         Establish Incoming Inspection procedures (IMA) and Training Program that produced an acceptable audit evaluation from customers (AT&T, Sprint).

Production Skills Training Supervisor, (September 1994- December 1999)

·         Managed Skills Training Staff (3 Skills trainers and 2 Diagnostic Tech trainers)

·         Created training material to be used for Alliance facility and other Nokia regional production sites (Reynosa, Mexico & Manaus, Brazil)

·         Created on-site library for satellite training for degrees

·         Implemented ESL training for Nokia employees. Used local college staff to perform classes.

Stewart & Stevenson, Sealy, TX- (April 1992-September 1994)

Process Compliance Auditor

·         Responsible for auditing all departments to ensure compliance in accordance with (IAW) MIL-STD 9858A.

·         Trained existing staff on auditing methods

·         Performed internal audits with DPRO auditors

Product Assurance Auditor

·         Developed and documented acceptance process for tactical vehicles to sell to US Department of Defense

·         Created and managed Final Prep Quality Assurance Department (inspectors, test track auditors, camouflage paint acceptance)

·         Documented and established Receiving Inspection Process for raw material

Education

·         Navasota High School

·         ASQ Certified Quality Auditor

·         Project Management Certified

·         Six Sigma Greenbelt Training                      

·         Tarrant County College