Doyle Lovelady
1608 Fieldstone Court
* Arlington, Texas 76018
Phone: 817.689.5287
Email:
dylov@aol.com
Summary
Highly motivated professional with exceptional leadership and communication
skills and an excellent command of quality, processes and procedures related to
global business.
Employment Experience
Customer Claims
Manager
Nokia Mobile Phones 6/06-present
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Improve Customer
satisfaction through quick resolution of Customer issues.
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Drive closure on
CAPA (Corrective and Preventive Actions) for Customer claims.
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Monitor and
delegate CAPA / tasks assigned to groups and individuals.
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Track claims in
global database; update with recent CAPA activity.
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Create and
maintain auditor checklists using Customer Requirement Guides.
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Partner with
Nokia Customer representatives regarding customer concerns.
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Develop and
administer training for quality and operations staff.
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Prepare reports
for North / South Americas Time zones and Global Management Teams for site
status on claims.
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Travel to
Internal and External Customer sites both locally / internationally to
evaluate Quality processes, provide training and / or recommendations for
improvement.
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Reduced response
time for Customer claims from 14 days to 3 days.
-
Developed and
launched Shipping Quality audit that will be used globally.
Quality Supervisor
Nokia Mobile Phones 3/03-6/06
-
Responsible for
supervising quality audit team.
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Trained audit
staff regarding quality standards, processes and specifications.
-
Created
assessment and evaluation methods for Auditors.
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Communicated
changes to standards, processes and specifications to audit team.
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Worked closely
with other departments to ensure adherence to ISO standards.
-
Shared feedback
with team regarding standards and processes compliance.
-
Responsible for
Discipline, Scheduling and Evaluation of Audit team.
Production
Supervisor
Valeo Climate
Control 1/94-6/02
-
Supervised
twenty-five team members and monitored quality of production.
-
Trained new team
members in machine operations and standards.
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Conducted ISO
14001 and QS 9000 internal audits.
-
Reduced scrap and
increased production by 25% as a team leader.
-
Operated and
adjusted die presses, core assembly tables, tube drops, weld stations,
degreasers, forklifts, and Nocolock furnaces and fluxers.
Shear and Operator
Router
Vought (LTV) 6/84-10/93
-
Operated large
and small shear presses.
-
Utilized tow
mowers to move and arrange A-frame materials.
-
Operated hand and
large floor routing machines.
-
Operated tumblers
and degreasers for small parts.
Qualifications and
Training
-
Six Sigma
Greenbelt Certified.
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Twelve years of
experience in a leadership position.
-
Skilled ASQ
Certified Auditor; QS 9000 & ISO 14001 internal auditor.
-
Certified ASQ
Auditor with Business Tool Strategy training.
-
Nokia 7 and other
problem solving training.
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Total preventive
maintenance (machinery).
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Interpersonal
skills training.
Computer Skills
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Minitab – Six Sigma data analysis tool.
-
MPWS – Global
system for documentation, Order, pallet and serial number tracking
-
VBSAP – Order
tracking tool used for efficiency, utilization for manning and Customers.
-
SAP
-
Genius – Global
tool used for tracking Customer complaints and issues.
-
Kronos –
Timekeeping tool.
-
Lotus Notes
-
Microsoft Office
Suite
-
Everest training
– Tool used for monitoring progress of CAPA (corrective and preventive
actions) for internal and external issues.
Education
-
Spartan School of
Aeronautics, Tulsa, Oklahoma
Graduated airframe
and power plant maintenance technical course
