Kevin Schuck, SSBB, CQA, CNA
717 West Mitchell Circle Apt. 924
Arlington, Texas 76013
817-475-7300
Education
University of Texas at Arlington
Masters of Business Administration; Management
Completed 6 hours of 54 hour program
Anticipate graduating May 2012
University of Texas at Arlington
Bachelor of Business Administration; Management; 2007
Tarrant County Community College
Associate in Applied Science; Quality Technology; 2005
Lansing Community College
Associate; General; 2003
Experience
Days Inn, Arlington, Texas
Front Desk Clerk
October 2007 – Present
· Assisted guests with check in and check out processes, luggage, coffee, directions, wake up calls, future reservations, etc.
· Verified registration, address and credit information, balanced bank, and posted charges.
· Coordinated guest requests, informed guests of hotel services, features, room amenities, responding to emergency situations.
· Answered incoming phone calls on a multi-line switchboard and aided guest with reservations, directions, and problem resolutions.
University of Texas at Arlington, Arlington, Texas
Student Assistant
June 2005 – December 2007
· Developed Stack Management Inventory Processes.
· Developed and implemented Inventory Database.
· Created Inventory Process documentation and training guides.
· Provided database and process training.
· Managed Inventory work assignments.
Family Superette, Blooming Grove, Texas
Cashier
April 2004 – June 2005
· Documented store processes and procedures.
· Aided patrons in grocery, fuel, feed, and deli purchases.
· Performed opening and closing processes.
Gretag Imaging, Inc., Holyoke, Massachusetts
Project Manager – Six Sigma Black Belt
September 1988 – January 2003
· Managed the Six Sigma Program and facilitated activities of the cross-functional Six Sigma team consisting of four Black Belts and three Green Belts.
· Managed Service Organization’s Virtual Project Teams. The teams established and implemented process standards through out the Service Organization.
· Manned technical support inbound call center phones providing callers with help for technical support issues, part number assistance, parts ordering, general customer service questions, service call arrangements, and sales information.
· Designed, founded, and facilitated the Service Contract Review Board.
· Managed cross-functional Virtual Team consisting of the VP of Service, Facilitator, Regional Service Managers, Customer Service Supervisor, and the Contract Administrator.
· Developed, implemented, and improved the Service Contract Processes.
· Controlled System Support department for 200+ remote laptop users in the America's and 70+ customer networks worldwide.
· Qualex Photo, Inc. multi vendor project team member for digital imaging network product. Members consisted of Sr. Executive Management, Technical Service and Support, Network Engineering, Application Software Developers, Product Managers, System Architects, Lab Operations and Training Management from Gretag Imaging, IBM Global Services, Qualex Photo and Eastman Kodak.
· Developed a methodology for implementing and supporting multi vendor digital imaging network.
· Managed final Y2K testing, implementation training, installation documentation editing, risk management, and upgrade of 70+ customer networks worldwide.
· Defined and administered Lotus Notes, CRM and remote access implementations. Supported 60+ remote laptop and desktop users in the America's.
· Implemented electronic time card system for remote Field Service Engineers and Payroll decreasing payroll-processing errors, late and inaccurate time cards realizing an annual savings of more than $50K.
· Facilitated Service the IT training program. Planned, delivered, and maintained budget for international IT training program focusing on satisfying customer needs, product requirements, and minimizing cost.
· Analyzed new product service and support requirements to determine and forecast IT training needs.
· Developed customer focused pre-installation, installation, and training procedures and documentation reducing cost and increasing customer satisfaction.
· Decreased on-site issues by improving the Sales, Customer Service, and Technical Support segments of the Order Confirmation Process.
· Planned disposition of obsolete spare parts through sales history and on hand quantities reducing inventory by over $1.5M.
Other
· Certified Six Sigma Black Belt by Gretag Imaging, Inc.
· Certified Six Sigma Green Belt by Gretag Imaging, Inc.
· Certified Quality Auditor – American Society for Quality
· Certified Novell Administrator
· Project Management Certificate - University of Texas at Arlington
· ASQ Fort Worth Section 1416 Leadership Committee Volunteer
· Phi Theta Kappa International Honor Society
· Instructional Development for Technical Trainers
· Oracle81 - DBA Architecture & Administration - Golden Consultant Group
· Networking Essentials, Administering MS Win NT 4.0, Supporting MS Win NT 4.0 - Core Technologies, Supporting MS Win NT 4.0 - Enterprise Technologies, Internetworking MS TCP/IP on Win NT 4.0